The price of Products is as quoted on the Site from time to time.
Prices include VAT but exclude delivery costs, which will be added (at the cost shown) to the total amount due once you have selected your chosen different delivery.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. Please note that, for security reasons, the statement address for the credit or debit card you use to pay must be the same as the delivery address for the order.
We will not charge your credit or debit card until we despatch your order.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Subscribe and Save by MZ SKIN Terms
By placing this order, you agree to the terms and conditions for the Subscription by MZ SKIN program and authorize us to charge you future orders at the frequency and quantity you selected. You understand that you can only cancel your subscription after the minimum commitment period of 3 delivery cycles. Subscription items will ship automatically until you cancel. The actual cost of each order may vary depending on the prices and promotions then in effect, quantity, and frequency of shipment.
For customer service or to cancel, log in to your MZ SKIN account or email the Customer Care team through [email protected]
Consumer cancellation rights
Returns will be accepted on products purchased from www.mzskin.com only. Products purchased from any of our partners should be returned to the place of purchase.
Please note our devices (Light-Therapy Golden Treatment Device, LightMAX Supercharged LED Mask 2.0 and LightMAX MiniPro Eyeconic LED) are non-returnable unless faulty. If for whatever reason you are not happy with your purchase, you have 14 days to return your device. You will be eligible for a full refund if the item is new and unused, with all the original accessories, packaging and manufacturing seals intact. Please note that we are unable to refund any delivery or postage costs incurred unless the device returned is faulty.
Save for the foregoing, you may be eligible for a refund or return at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you. If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).
To return a product, you must clearly inform us, preferably in writing to the following email address [email protected] giving us your name, address and order reference number.
You must return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return the Product(s), you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail.
We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.
Our refunds policy (applies to products purchased from our website directly www.mzskin.com)
Please note our devices (Light-Therapy Golden Treatment Device, LightMAX Supercharged LED Mask 2.0 and LightMAX MiniPro Eyeconic LED) are non-returnable unless faulty. If for whatever reason you are not happy with your purchase, you have 14 days to return your device. You will be eligible for a full refund if the item is new and unused, with all the original accessories, packaging and manufacturing seals intact. Please note that we are unable to refund any delivery or postage costs incurred unless the device returned is faulty.
- The Light-Therapy Golden Facial Treatment Device has a 6-month warranty which covers the device should you experience any faults. MZ SKIN reserves the right to repair or replace the device during this time. After 6-months MZ SKIN will no longer provide repairs or replacements. Please note warranty will be void due to improper use of the product.
- The LightMAX Supercharged LED Mask 2.0 has a 2-year warranty which covers the device should you experience any faults. MZ SKIN reserves the right to repair or replace the device during this time. After 2-years MZ SKIN will no longer provide repairs or replacements. Please note warranty will be void due to improper use of the product.
- LightMAX MiniPro Eyeconic LED has a 2-year warranty which covers the device should you experience any faults. MZ SKIN reserves the right to repair or replace the device during this time. After 2-years MZ SKIN will no longer provide repairs or replacements. Please note warranty will be void due to improper use of the product.
Save for the foregoing, you may be eligible for a refund or return at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.
If you return a product to us within 14 days after the day of notifying us of the cancellation (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.
We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
You will be eligible for a full refund if the product is new and unused, with all the original accessories, packaging and manufacturing seals intact. Products that do not meet our returns policy* will not be accepted and will be sent back to the customer.
*discontinued items cannot be returned/refunded.
Returns that do not meet our policy* will not be accepted and will be sent back to the customer.
*Items returned in a non-saleable condition such as –
- Unsealed
- Swatched/Used (with the exception of damaged or faulty items)
- Relabelled
- Refiled
- Pierced
- Partially missing items/threshold-based GWPs/Exclusive Sets
Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise. This may take between 5-7 working days depending on your provider.
Refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this.
Faulty Products (applies to products purchased from our website directly)
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights.
If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible or within 6-months from the date of purchase, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights. If you have any questions please email us at [email protected] or alternatively call on +44 (0)7490 609890.
Product information
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Restrictions
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
- ‘scrape’ content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
- remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
- create links to the Site from any other website, without our prior written consent.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
Intellectual property rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
Content
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an ‘as is’ and ‘as available’ basis and at your sole risk.
Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
Except as otherwise expressly provided, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
User content
The Site may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as comments pages and/or news groups (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.
If you participate in any User Content Areas, you must:
- keep all User Submissions relevant to the purpose of the User Content Area and the nature of any topic;
- not submit any User Submission that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
- not submit any User Submission that contains any viruses and/or other code that has contaminating or destructive elements; and
- not impersonate, or misrepresent an affiliation with, any person or entity.
You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.
Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.
Complaints about the content of any User Submission must be sent to [email protected] and must contain details of the specific User Submission giving rise to the complaint.
External links
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
Our liability
Nothing in these terms and conditions shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence;
- for fraudulent misrepresentation;
- for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
- under Part I of the Consumer Protection Act 1987; or
- for any other liability that, by law, may not be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site.
Coupon Code
The following Terms and Conditions apply to coupon codes for use on www.mzskin.com. Coupon codes are only redeemable online and on the MZ SKIN desktop, tablet, and mobile sites, and cannot be redeemed elsewhere. In order to redeem a coupon you enter the code during checkout within the redemption period. If you do not redeem the code within the redemption period, the code expires automatically and cannot be redeemed anymore.
- Coupon codes may be withdrawn or amended by MZ SKIN without notice and has no cash alternative.
- All our coupon codes are provided to you through via text, email, on our website and affiliate program.
- Coupon code cannot be redeemed after your order has been placed. You’ll need to place a new order and apply the coupon code.
- Please note that you will need to enter your coupon code on the MZ SKIN website during checkout for it to apply.
- If you place an order using a coupon code and then return or cancel that order, the coupon code cannot be refunded or re-used.
- MZ SKIN reserves the right to decline to accept orders where, in its opinion, a technical problem has occurred on our website, a coupon code is invalid, tampered or fraudulent for the order being placed.
- Discount codes or offers are not valid on gift sets.
- Free gifts are not applicable if a discount code is used.
- You cannot use more than one discount code at the time.
- The complimentary gift coupon can only be redeemed once per customer.
- Coupon codes shall always have a minimum spend. For exact details, please email [email protected].
Promotions
Save 35% Off On Our Retinol Skin Booster
Apply code RETINOL35 at checkout to receive 35% off our Retinol Skin Booster 20ml: Offer valid while stock last. Offer is invalid in conjunction with any other offers or codes and cannot be redeemed retrospectively. No cash alternative is available. Price adjustments will not be made to previous purchases. Code cannot be used in conjunction with promotions or sales. Price adjustments will not be made to previous purchases. MZ Skin reserves the right at our discretion to revoke, suspend, cancel and/or amend promotions and these T&Cs at any time and without notice.
