FAQ
Considered guidance for every aspect of your MZ SKIN experience, from your daily ritual to delivery and aftercare.
Skincare & routines
How do I choose the right MZ SKIN products for my skin?
Begin by identifying your primary skin concerns, whether dryness, fine lines, pigmentation or puffiness. Explore our skincare consultation for a personalised starting point, then consult the ingredients and directions on each product page.
Which MZ SKIN eye product should I choose?
For puffiness and under-eye bags, discover Depuff & Define Contouring Eye Rescue. For hydration and the appearance of tired eyes, explore Soothe & Smooth Hyaluronic Brightening Eye Complex.
To address multiple visible signs of ageing, including fine lines and dryness, discover Intensive Bio-Placenta Eye Cream. Explore the complete eye care collection to find your ideal formula.
What is the MZ SKIN three-step skincare ritual?
The MZ SKIN philosophy centres on three essential steps: Reveal, Enhance and Protect. Reveal with cleansing and exfoliation, Enhance with targeted treatments, and Protect with moisturiser and daytime SPF. Discover the three-step ritual and follow each product's directions.
How can I best preserve the quality of my MZ SKIN skincare?
To maintain the exceptional quality of your MZ SKIN formulations, we recommend retaining the protective inner cap (shive) and replacing it carefully after each use.
This additional layer of protection helps minimise exposure to air and external elements, preserving the integrity and freshness of your skincare. Store your products in a cool, dry place away from direct sunlight, ensuring the outer lid is securely closed.
Can I use vitamin C and retinol in the same skincare routine?
Vitamin C is often incorporated into a morning ritual, while retinol is typically reserved for the evening. Introduce active formulations gradually, follow each product's directions and use sunscreen during the day. For personalised guidance, contact our team.
What is Bio-Placenta, and is it vegan?
The Bio-Placenta ingredient featured in our Bio-Placenta collection is lab-grown and vegan. As formulations vary, please consult the ingredient list and vegan status of your chosen product.
Are MZ SKIN products suitable for sensitive skin?
Product suitability depends on your individual skin and the formulation selected. We recommend reviewing the ingredients, introducing new products gradually and performing a patch test where appropriate. Discontinue use if irritation occurs. Explore our redness and sensitivity collection or seek professional advice for specific concerns.
LED devices
Which MZ SKIN LED device is right for me?
Our LED collection offers advanced light-based technology for the face and targeted eye area. Explore the LED device collection to compare treatment modes, suitability and usage guidance before selecting your device.
How do I use the LightMAX SuperCharged LED Mask 2.0?
Use the mask on clean, dry skin and follow the supplied user manual. Treatment schedules vary according to your skin concerns, and usage should not exceed one 10-minute treatment per day. Complete the required sensitivity test before your first full-face treatment. Discover the LED Mask 2.0.
Who should not use the LED Mask 2.0?
The device should not be used during pregnancy or breastfeeding, by individuals with photosensitive conditions, or while taking medication that increases photosensitivity. Additional contraindications apply. Always consult the complete device manual and seek medical advice if uncertain.
How do I register my LED mask for its warranty?
The LightMAX SuperCharged LED Mask 2.0 must be registered within 30 days of receipt to qualify for its two-year warranty. Please email proof of purchase, your contact details and the device serial number to [email protected]. Refer to your device's product page for the applicable warranty terms.
Exclusive privileges
Can I curate my own MZ SKIN skincare ritual?
Discover the art of personalised skincare with our Build Your Own Ritual experience. Thoughtfully select from our collection of expertly formulated skincare essentials to create a bespoke regimen tailored to your individual needs, while enjoying exclusive savings on your chosen selection.
Can I use another discount code with a bundle or subscription?
The combination of offers is subject to the individual promotion's terms. Enter your discount code at checkout to confirm its eligibility alongside any bundle, subscription or promotional offer.
How do I earn and use loyalty rewards?
Join the MZ SKIN loyalty programme to discover exclusive rewards and opportunities to earn points. Sign in to your account to view your balance and available benefits.
Shipping & orders
Where does MZ SKIN deliver?
MZ SKIN delivers to the United Kingdom, North America, Europe, the Middle East and selected international destinations. Explore our delivery information for destination-specific services and estimated delivery times. Final shipping options are confirmed at checkout.
How much is UK delivery, and when will my order arrive?
UK DPD Next Day Delivery is £6, with complimentary delivery on orders of £150 or more. Orders placed before 12pm Monday to Thursday are eligible for next-working-day delivery. Orders placed Friday to Sunday are processed on the next working day. Delivery times are estimates. View our shipping guide for full details.
How much is delivery to the US, Canada or Mexico?
Standard delivery to the US, Canada and Mexico is $10, with complimentary delivery on orders of $200 or more. Estimated delivery is 3–4 working days. Final shipping charges are confirmed at checkout. Please consult our shipping guide.
How much is delivery to Europe and the rest of the world?
Mainland Europe receives complimentary standard delivery on orders of €175 or more. Below this threshold, shipping is €10–€15 depending on destination.
Cyprus and Malta have a €250 threshold and €20 delivery charge. Switzerland has a CHF250 threshold and CHF20 delivery charge. Middle East, Asia Pacific and other eligible destinations receive complimentary delivery on orders of £500 or more, otherwise £40.
Please refer to the shipping guide for destination-specific details.
Will I have to pay customs duties or import taxes?
Where duties and taxes are not included, orders are shipped Delivery Duty Unpaid (DDU). The recipient may be responsible for local import duties, taxes or customs fees. These charges are determined by the destination's customs authorities. See our shipping guide.
How can I track or change my order?
Once your order has been dispatched, you will receive a tracking link by email. Should you need to request a change or cancellation, please contact Customer Care promptly with your order number. Changes cannot be guaranteed once an order enters processing. Please review our returns and cancellation policy.
Returns & support
Can I return a product if I change my mind or have opened it?
Return eligibility is subject to the product's condition and the applicable returns policy. Please review our returns and refunds policy and contact Customer Care for guidance before returning any item.
What if my order arrives damaged, incorrect or incomplete?
Please contact Customer Care with your order number, a description of the issue and photographs of the product and packaging where relevant. Retain the original packaging while our team reviews your enquiry.
How do I manage my Subscribe & Save order?
Sign in to your MZ SKIN account to manage the available options for your subscription. Your selected products, delivery frequency and order terms are provided when you subscribe. For further assistance, consult our subscription terms or contact Customer Care.