Monday-Friday 9:00AM – 6:00PM GMT
By email: Please contact us at [email protected]
Our average response time is currently up to 1 working day.
If you have already emailed our Customer Care team and haven’t received a response, please don’t worry as we are doing everything in our power to respond to you as soon as possible.
By phone: +44 (0)7490 609890.
Please note Customer Care will be closed on the following days:
02-Apr-21 – Good Friday
05-Apr-21 – Easter Monday
03-May-21 – Early May bank holiday (VE day)
31-May-21 – Spring bank holiday
30-Aug-21 – Summer bank holiday
27-Dec-21 – Christmas Day (substitute day)
28-Dec-21 – Boxing Day (substitute day)
01-Jan-22 – New Year’s Day
We are always expanding our reach and if we don’t ship to you at this moment, we hope to one day. For the moment, here is a full list of delivery regions and the postage options: https://www.mzskin.com/delivery/.
A dispatch email may have filtered through to your junk email folder with the tracking code. If this is not the case, please contact us stating your order number, and we will be able to provide an update.
For our full list of official retailers please see this page of our website https://www.mzskin.com/stockists/.
As our retailers operate independently from us, they may offer different promotions from time to time. However, if you are a new customer with us, you can redeem the welcome code for 10% off (excluding gift sets).
We are more than happy to send you some samples. Please contact us with your best delivery address and we’ll assist you.
MZ Skin does not honour refunds on opened or used products unless deemed faulty or in the unlikely event of an allergic reaction.
Please contact us with your order number and your reason for return and a member of customer care will best advise you.
Also please note the following about returning or refunding your order:
Should you have a reaction to one of our products please contact customer care as soon as possible. In duty of care we will email you an allergy and reaction form and advise next steps.
Please note that due to hygiene, the Light-Therapy Golden Treatment Device is non-returnable unless faulty.
Please allow up to 5 working days for the refunded amount to appear back in your account.
We accept all major debit and credit cards.
There is also the option to buy now and pay later with Klarna and Clearpay.
For any order placed on our website, payment will be taken as soon as the order has been shipped.
The natural cell turnover is 4-6 weeks, so we always suggest using a product or regime for at least this duration to see optimum results.
Absolutely! We are more than happy to help you find a product suitable or provide specific advice regarding a regime. Please email [email protected] with any concerns or queries. Alternatively, please book for a Virtual Consultation with a skin care advisor here: https://calendly.com/mzskin-virtualconsultation/30min.
Yes, they are with two exceptions; Rest & Revive and Replenish & Restore are not considered vegan as both of these contain Ovine Placenta.
Yes, MZ Skin does not advocate testing on animals. No animals are harmed in the collection of Ovine Placenta, this is a by-product sourced during the birth of lambs.
As a brand we always err on the side of caution and recommend you seek medical guidance to be absolutely safe.
During pregnancy, or breast feeding it is medically advised to avoid the use of retinoid products.
Our Retinol is encapsulated, meaning the oil enables the active to bypass any skin irritations. However, Dr Zamani suggests starting with a low concentration 1 – 2 times a week, gradually increasing frequency to nightly. This will help diminish potential side effects.
It is also important to remember that retinol can increase sensitivity to UV light so one should have an SPF 30+ on daily.
Our LED device is FDA registered, but not FDA approved.
If you’re new to using light therapy we recommend building up the usage, gradually. Start with 10 minutes a day on level 5, building up over a couple of weeks to 15-20 minutes. The time can be split across different light settings, depending on skin concerns, or the full duration can be spent on one lamp. If time permits, it can be used daily but otherwise every other day is consistent enough. There isn’t really a right or wrong way to use light therapy, just consistency is key.
For any light setting it is best used on a clean, dry skin with all serums and/or moisturiser applied afterwards. For the most relaxing experience we also recommend lying down and closing your eyes.
Each of the light settings featured on the device help with these specific skin concerns at the different wavelengths measured in nano meters:
Any purchase made at MZSkin.com is fully covered on a 6-month warranty. Please keep a copy of your order confirmation.
Should the mask be deemed faulty or need repair, return postage costs will be covered to honour an exchange or full refund.
As a first point of call we suggest you contacting the retailer where the purchase was made.
Using the highest intensity for 10 minutes uses:
Max energy: 45J/cm2
Output intensity: 35mw/cm2
Please bear in mind that the brightness/intensity is adjustable via 5 levels, so the energy output varies according to the intensity selected. Those with more sensitive eyes we suggest using the lower intensity as this is likely more tolerable. Using a lower intensity makes it easier to keep your eyes open but we suggest keeping them closed, or it can be a personal preference to use eye protection when using the maximum intensity/brightness.
LED light therapy has been used for over 30 years to heal the skin and stimulate collagen and elastin. The treatments were originally developed for astronauts to help with tissue healing and repair. In the clinical setting, LED treatment is offered as a acne, wrinkle reducing and cellular repair treatment.
Dr. Maryam Zamani says “LED has always been a treatment I have loved as an adjunct to in office procedures including lasers, peels, and surgery. Best results are seen from multiple treatments just days apart. The LED mask delivers about 50% of the power of the machines I use in my clinic. Give 20 minutes of this mask a few times a week and it will give you a great result if you keep at it. Whether you’re doing the blue light programme for acne, green light for skin tone or red light for collagen boosting.” She is a big advocate!
Furthermore, LED phototherapy or light emitting diode phototherapy combines clinically proven wavelengths of light to deliver safe and effective results to treat a number of conditions with no downtime or discomfort. The purpose is to help accelerate cell renewal and help improve a number of skin concerns.
It is safe on all skin types.
LED phototherapy uses light from the visible spectrum to stimulate the cellular response to regenerate faster through a process called photo biomodulation. Shorter wavelengths target superficial skin while longer wavelengths penetrate more deeply. Results depend on the number of consecutive treatments done.
LED masks are not similar to UVA or UVB rays, the wavelengths are much longer which stimulates cell repair rather than damage.
However, if you feel more comfortable adding eye protection with goggles there is absolutely no harm in doing so.
As the mask is a standard size, we recognise it can feel heavier and rest in different places for different bone structures. We have recommended before using cotton wool pads where it is particularly uncomfortable to ease pressure. If you need to lift the mask slightly towards the end of your session you will still get all the benefits of the LED, it doesn’t need to be touching the skin, as such. Maryam personally uses our Hydra-Bright eye masks (or something similar) during a session to get added benefit of a serum mask during light therapy, should pressure cause discomfort around the eye area
No, our mask does not feature IR light. The red light works at 630 nano meters to stimulate collagen synthesis.
White and infrared have different functions on the skin, our white light is key for penetrating the skin and accelerating renewal processes and metabolism, helping firm and improve the appearance of fine lines and pigmentation. Infrared light has a thermal effect and is mainly helpful for promoting circulation.
The mask features 150 diodes, overall. Each of these sets to on with each light setting.
Each diode features 3 chips.
We’re so sorry to hear this and more than happy to send you the correct one, at no charge. Please contact [email protected] with your best delivery address and we can get that organised for you right away.
With consistent use, it usually takes 6-8 weeks to see optimum results.
We recommend once a month for optimum results to boost your regular skin care regime.
Absolutely! Once an ampoule is open we would recommend storing it in a fridge for freshness. Alternatively, the excess serum can be applied to neck and décolletage.
These are super charged serums, formulated to specifically target skin care concerns. They can be used ahead of a special occasion, or monthly to boost your regular regime.
There may be some restrictions on what you are trying to purchase. Our gift sets, for example, are not eligible for further discount. Or perhaps you have selected a complimentary gift for your basket.
Should that not be the case, it is often worth clearing your cache via your computers settings and trying again. Alternatively, please contact us and we can work through it together.
For every 5 points earned, you will receive the equivalent of 1, in your currency to spend via our website. To redeem, ensure you are logged in and at checkout select ‘redeem points’.
Yes, points expire after one year. We’re sorry but they cannot be rolled over.
For full T & Cs please visit here
The following Terms and Conditions apply to coupon codes for use on www.mzskin.com.
Coupon codes are only redeemable online and on the MZ Skin desktop, tablet, and mobile sites, and cannot be redeemed elsewhere.
In order to redeem a coupon, please enter the code at checkout, within the redemption period. If you do not redeem the code within the redemption period, the code expires automatically and unfortunately cannot be redeemed.
Please also note:
